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We accept many kinds of artwork

IDEALLY, we would like to receive VECTOR-BASED graphics.

If you created your file in CorelDraw, Adobe Illustrator, Illustrator CS, or FreeHand, the chances are pretty good that it will be something we can work with easily.

This usually means that the file will have one of the following extensions:

  • .cdr (CorelDraw)
  • .ai (Adobe Illustrator)
  • .fh (FreeHand)
  • .eps

If you can't manage that, feel free to try sending us files in the following formats (at as high a resolution as possible. We suggest a minimum of 300 dpi).

  • .psd (Adobe Photoshop CS)
  • .pdf (Adobe Acrobat)
  • .tiff (especially if it's a one colour design)

Less desirable are the following file types, (but feel free to try sending them anyway):

  • .jpeg or .jpg
  • .doc (Microsoft Word)
  • .pub (Microsoft Publisher)
  • .ppt (Powerpoint)

In a worst-case scenario, you can send us a .gif (likely something you obtained from a website), but the quality of these is often poor, and you might expect to incur some artwork charges as we do our best to bring it to the stage where you'll be proud to have it on your garment. (See "Internet Images" below)

If possible, please supply Pantone numbers for the ink colours.

You have several options:

E-mail: Attach your artwork to the "Artwork Creation Form" under the Services Menu

E-mail: Attach your artwork to the "Quote A Job Form"

E-mail: You can e-mail it directly to us at art@ironpromotions.com  (If you're e-mailing us a file, please ensure the file size is less than 5 MB.)

FTP: If you have access to an FTP page, let us know the FTP site and password and we’ll pick it up.

Yes and No.

Yes, you can send us a web image in order to give us an idea of what you want.

However, because web images are typically saved at a very low resolution (and are very tiny), when they're enlarged to the size you want, they'll probably look quite "pixelated" or jagged (also referred to as "bad"!)

Fortunately, we have a very strong Artwork Department, and our artists can do wonders with some of the worst "starting" images. Bear in mind, though, that you may incur art charges, depending on how much work is required to make your image "t-shirt worthy". But we'll always let you know in advance what we expect any art charges to be.

Please refer to "My Artwork Needs Some Help" below to see if you will be charged for this.

It depends! In many cases, we consider it to be part of our job to assist you with your artwork, so we expect to spend some time getting your artwork ready for printing. If we're supplied with vector-based graphics (see "What Kind Of Artwork Files Do You Accept" above), the chances are good that there won’t be any additional artwork charges.

The extent of work we anticipate that will be required for your job will be assessed once we have seen your artwork files. You will be notified of any anticipated artwork charges before we commence work.

We encourage you to send us whatever you have for artwork using the "Artwork Creation" link under the "Services Menu",  so that we can provide you with feedback on your artwork.

Both Screen-Printing and Embroidery are great ways to decorate your garment, and they both have their advantages. While the option you choose is a matter of personal taste, some garments definitely lend themselves better to one form of decoration over the other. For each product in our Product Catalogue, we will give you the option to obtain a quote for both methods so you can compare pricing. If a garment is NOT recommended for Printing or Embroidery, that option will not be shown.

Screen-Printing

DurableLong gone are the days when you had to worry about a printed image washing off, peeling, or fading. Our Screen Printing is done to last, and will withstand years of repeated washings and wearings.

Cost-Effective: In many cases, Screen Printing is more cost-effective than Embroidery.

 

Embroidery

Very Durable:  Embroidered images are sewn right on to the garment, so they’re there forever.

Garment Types More suitable for certain garment types such as Outerwear, Headwear, Polar Fleece, and Business Wear. Please see Embroidery Questions FAQ.

A Screen-Printed Image is one where ink is passed through a mesh (screen) directly onto a garment. Each colour is printed with a separate screen. The ink used is VERY durable, and is not something you have to worry about fading or washing off.

An Iron On is typically done when there is a very small quantity of garments to print.

In these cases, ink is applied to special thermal paper, which is then pressed (with heat) to the garment.

The ink can be applied to the thermal paper with either: a) ink from an inkjet printer (onto special paper) or b) the same ink as we use for direct Screen Printing.

Iron Ons have come a long way from the "old days" when they used to crack, fade, or peel. Having said that, Iron Ons can still be less durable than a direct screen print.

We also sell and apply Vinyl / Thermofilm Numbers and Lettering often used for team jerseys.  See "Names and Numbers" below.

No.

Forget all of those images you have of "the old days" when screen-printed images would wash off or fade.

Our screen prints should last for as long as you own your garment. It will not peel, wash off, or fade.

There are "typical" places on a garment that get printed.

We provide some of these, and some sizing guidelines below.

Often, we are asked to print onto unusual locations. For each garment, we provide a chart showing some of the additional options for that particular garment.

We generally advise that you do NOT print over seams of garments.

Image size can be a matter of personal taste. It can also be a matter of "good" taste. We've printed a lot of t-shirts in our day, so we have a pretty good sense of what is appropriate for a given location and one of our friendly Customer Service Reps will be happy to make recommendations for your particular situation. Feel free, however, to tell us if you have very specific dimensions you need your design to be.

Before we print your garments, we typically send you a mock-up that indicates the exact size we plan to print your image. Please check this over carefully to ensure we’re on the same page as you.

For the most part, we are limited only by the bounds of good taste and the size of our screen-printing table boards. Our normal maximum size is approximately 38 cm wide x 46 cm tall. If you have other requirements, please ask one of our friendly Customer Service Reps.

No. However, we will work with you if you need something printed in an unusual location. Depending on where the seams are on the garment, we often print off-centre or on the sides of garments. One of our friendly Customer Sales Reps will be happy to discuss possible options with you.

Terms we use for typical print locations, along with typical dimensions are:

Upper Left Chest

  • Also referred to as "Above the Heart" or "Above the Pocket".
  • Generally no larger than about 9 cm tall x 9 cm inches wide.
  • It can be much smaller, but going much larger tends to look a bit gaudy.

 Midchest

  • This is generally a print that spans one's chest.
  • Often, it is more of a horizontal image than a vertical image.
  • Typically, these shouldn't be much wider than about 28 cm across
  • Hold a piece of 8 1/2 x 11 paper up to your own chest, sideways, and you'll see that 11" (28 cm) is plenty.
  • Technically, though, if you need it to be wider, we can go up to about 38 cm  across -- just remember that this means that a lot of your design will end up under peoples' armpits!

Full Front

  • Realistically, this is probably no bigger than about 28 cm x 28 cm.
  • Hold a piece of 8 1/2 x 11 paper up to your front, and you'll see that 11" (28 cm) is generally tall enough, and 11" (28 cm) wide is generally wide enough
  • Technically, we can print as large as about 38cm x 46cm, but much of the print may get lost under people's armpits, or get tucked into their pants.

Full Back

  • Realistically, this is probably no bigger than about 28 cm x 28 cm.
  • Hold a piece of 8 1/2 x 11 paper up to your front, and you'll see that 11" (28 cm) is generally tall enough, and 11" (28 cm) wide is generally wide enough
  • Technically, we can print as large as about 38cm x 46cm, but much of the print may get lost under people's armpits, or get tucked into their pants.

"Across The Shoulders"

  • As the term implies, this is a print relatively high on the back.
  • Width is typically no more than about 30cm wide, but we can go up to about 35.5 cm if you request it.

 Nape of the Neck or "Tag"

  • This is generally a small print just below the neckline on the back of the shirt.
  • Typically, it's about 7.5 cm x 7.5 cm or smaller.

Sleeve Print

  • Sleeve prints are typically about 7.5 cm across, and no larger than about 10 cm across.

Under most circumstances, we will e-mail you a mock-up of your order, so that you can see that we intend to print the correct designs in the correct locations, in the correct colours, and at the correct size. As with any proof, please review these proofs carefully.

Yes.

It's not unusual that different colours of garments might need different ink colour schemes in order to look good.

Sometimes this is as simple as changing the colour of the ink in the screen, for which there is a nominal charge (please inquire).

However, depending on the design, it may be more complicated -- we may have to actually redo the artwork / burn new screens in order to make your design work properly on the alternate colours of garments.

Once we see your artwork, we can advise you better. Please use our Artwork Upload option at the end of the Job Quote form to send us your graphic for our comments.

We do full colour prints all the time! Many people ask us to reproduce full colour images (such as photographs, paintings, etc.) onto garments.

Full Colour (4 Colour Process) Printing is a speciality of ours. We like doing it, and we're good at it. For us, it's just another 4 colour job.

Note that 4 Colour Process is best suited for printing onto white (or very light-coloured) garments. Technically, it can be done onto dark colours, but we would ask you to please contact us directly to discuss this option more fully.

Almost anything. We can mix inks to come up with almost any colour. We have a wide range of "standard" colours, which work for most print jobs. If you need us to match a very specific colour (see Pantone Matching System), let us know. Depending on the level of accuracy required, there may be a small surcharge for this.

Yes.

We have a very good selection of "basic" colours, for which there is no ink-matching charge.

If you have a specific Pantone Colour you need us to match, we will match it. Depending on the level of accuracy you require, there may be a Pantone Matching Charge. Please inquire when you place your order.

Yes.

Garments can be personalized in several ways, including:

Embroidered Names, Numbers, and/or Positions

Thermofilm (Vinyl) Names or Numbers

Screen-Printed Names or Numbers (less cost-effective)

One of our friendly Customer Service Reps will be happy to discuss your options and pricing with you.

  • The type of garment you choose (brand and/or style)
  • The colour of garment you choose.
  • The number of colours in your design.
  • The number of locations that you choose to print.
  • The "trickiness" of the locations on which you choose to print (ie, sleeves and hoods incur a surcharge.)
  • The number of garments you are having printed (because any Set-up Charges are distributed over the total number of garments sharing those Set-ups).
  • The quality of the artwork you supply to us in the first place. See Artwork FAQs.

One Word: "Primer". Imagine that you have a house that is painted black, but you want it to be painted white. If you painted your house white, you'd find that one coat of paint wouldn't do the trick.

Same concept: we need to put down a layer of "primer". More set-ups + more printing = a slightly higher price (but a MUCH better looking house shirt!)

(Also, dark coloured garments generally cost more than light coloured garments.)

We get this question ALL the time. In most cases, our minimum quantity is 1 unit.

You're welcome to choose the garment you have in mind from our catalogue and send us an Quote Request.  However, you will find that prices tend to get much better once you get to 12 units and above.

For promotional products, in most cases the smallest listed quantity is the very fewest we can offer you

Please Note that our On-Line Quotes INCLUDE Screen Printing Set-ups in the price quoted.

"Set Ups" refer to Screen Set-ups, which is actually two steps:

a) Screen Burning: burning your images onto screens and

b) Press Set-up: Physically placing and aligning those screens in a Printing Press.

Both of these steps are relatively time consuming and can often take more time than the actual time it takes to print your order!

NOTESet-ups are not to be confused with "Artwork", which is getting artwork ready for the Screen Burning Phase, and for which you usually don't charge.

Very good (and very Frequently Asked!) Questions.

We DO keep your ARTWORK on file indefinitely, but we do not keep the actual SCREENS (onto which your images are burnt) for more than a few days after we have run the job.

When a print job is complete, the screens are removed from the press, and are usually "stripped" (ie, the images are removed from the screens) within a day or two. So, when you call us up to run your job again, we have to burn your screens and set up the press all over again.

However, if you are relatively certain that you will be re-running your job in the very near future, we can save you some money.

We have some customers who rerun the same job every few weeks. In such instances, we WILL save your screens if you ask us to. And while we must take the screens out of the press in order to run other jobs, we will simply set the screens aside for a week or two until we hear from you. (That is, we will not strip the actual images from the screens).

In these instances, when you place your reorder, we must set up the press again, but we will only charge you half of our normal set-up charge for this. If we haven't heard from you within a week or so, we may have to strip the screens, in which case we'd be back to full set-up pricing.

Unfortunately, no.

Because each design has it's own set-ups (See Screen Set-ups), each design is treated (and priced) separately, and is treated as if each design came from a separate customer.

Having said that, if you have a particularly large order that consists of several different components, please call us to discuss pricing options.

Generally, yes. Please call us for these situations.

However, you may want to contact us before you rush out and buy your blank shirts from someone else. You may be surprised to find that you're not really getting such a "great deal" on those bargain shirts you found somewhere else.

We are also obliged to tell you that we cannot be held responsible for misprints or flawed printing onto garments that you have supplied to us. (We are not in the habit of misprinting, but it's just one of those disclaimers we have to post.)

Both Screen-Printing and Embroidery are great ways to decorate your garment, and t 

Screen-Printing

 

DurableLong gone are the days when you had to worry about a printed image washing off, peeling, or fading. Our Screen Printing is done to last, and will withstand years of repeated washings and wearings.

Cost-Effective: In many cases, Screen Printing is more cost-effective than Embroidery.


Embroidery

Very Durable:  Embroidered images are sewn right on to the garment, so they’re there forever.

Garment Types More suitable for certain garment types such as Outerwear, Headwear, Polar Fleece, and Business Wear.

Embroidery Set-Up is referred to as "Digitization", but this is not to be confused with just any old "electronic file" you may have on your computer. In fact, unless you’ve previously had a professional embroiderer program your logo into an embroidery machine, you are very unlikely to have an Embroidery File on hand, and will probably need to have your logo professionally Digitized for Embroidery.

The Embroidery Digitization is a one-time charge, and you will OWN the digitized file.  Theoretically, you could take it to any embroiderer you wish (although we're sure you will never want to go anywhere other than Iron Promotions!)

Definitely. If you have no "pictures" or images in you design, and it’s only text, you may be able to save substantially in Embroidery Set-Up Charges, especially if you are not required to use an extremely specific font. There are many basic Embroidery Fonts that we can use to typeset your text for a fee closer to the $10 mark. Again, this is a One-Time Charge.

No. The Embroidery Digitization / Set Up Charge is a One-Time Charge.

*NOTE: Most Embroidery Files can be adjusted to within 10% smaller or larger of their original size, if the size of the image will be outside of this 10% it MAY have to be re-digitized*

Price is a function of the number of stitches in your design. Embroidery pricing is affected by:

  • The complexity of your design (more complicated = more stitches)
  • The size of your image. The larger the design, the more stitches it takes to recreate it
  • The number of locations that you choose to embroider
  • The number of garments you are having embroidered. It starts getting "reasonable" around the 24 unit mark

We get this question ALL the time. In most cases, our minimum quantity is 1 unit.

You're welcome to choose the garment you have in mind from our catalogue and send us an Quote Request.  However, you will find that prices tend to get much better once you get to 12 units and above.

For promotional products, in most cases the smallest listed quantity is the very fewest we can offer you

Absolutely. Before any job is embroidered, a test version of the embroidery is done. At your request, we will send you a scanned image of the embroidery test for you to approve before proceeding with the entire order.

Yes. It makes perfect sense that some garments will look better with one thread colour and other garments will look better with a second thread colour. Our policy is to offer Thread Colour Change at no charge.

Yes and No. Embroidery thread comes in a rainbow of colours which may or may not correlate exactly with standard Pantone Numbers. But we’ve never come across a colour that we couldn’t match with reasonable accuracy.

Because the size of the embroidered image directly affects pricing, most people tend to keep embroidered logos relatively small. You’d be amazed at the level of detail that can be achieve in a 3" x 3" area! However, we very often do larger embroidered images (for instance "City Champions" across the shoulders of a jacket), and these are no problem. Realistically, you’d probably not want to embroider an area larger than about 38 cm x 25.5 cm.

We have a good selection of basic fonts. If you only require text in your embroidered design, and if you are able to use one of our standard fonts, your Embroidery Set-Up Charge can be significantly reduced. (See Embroidering Text Only, above). However, if you have a very specific font, we will actually recreate your design letter by letter. It now changes from "typesetting" to "artwork", and will likely be more expensive than a "stock" font.

Definitely. We can embroider names, numbers, team positions or whatever at a nominal charge per unit. Please let one of our friendly Customer Service Reps know what you have in mind, and we can walk you through your options and pricing.

Yes. You can mix and match sizes in whatever way you need to in order to complete your order. The main thing to keep in mind is that the design we print will need to be sized to accommodate your smallest garment.

Yes. As long as the exact same image (same size, same location) is being printed/embroidered, it doesn't matter if all of the garments are not the same style.

The price you pay per garment is determined by the total number of units sharing that design.

Note that different colours of garments may require different ink/thread colours. (See Ink Changes Thread Changes).

Almost all of our customers buy their garments from us, and this is generally most cost-effective for our customers.

See our Product Catalogue to find the garment you would like us to print on.

The garment price is included when we provide your quote.

Different manufacturers size their garments differently from one another. For most products in our Product Catalogue, you will find a size chart for that particular item. If ones not available let us know and we can get it for you!

In many cases, yes. Each product in our Online Catalogue explains the sizes available for that particular product. Please note that certain garments only offer Oversizes in certain colours.

In most cases, yes. (Notable exceptions include American Apparel and New Era, Nike, Oakley, Eddie Bauer, which we cannot sell undecorated.) 

Please contact us for pricing and availability, either by calling our toll-free number, or by submitting a request using our Job Quote Form.

No problem. What you see in our on-line catalogue are only the most popular of the items we sell.

If you don’t see it here, just call 519-220-0101 or submit a request using our Job Quote Form. Let us know what you're looking for, and the chances are we can get it for you.

Sure. Please contact one of our friendly Customer Service Reps either by calling us, or by submitting a request using our Job Quote Form. Let us know what you’re looking for.

Alternatively, if you're just trying to figure out what the measurements are of individual garments, you can simply view the sizing chart for most garments right on the page for that particular product.

Getting your order rolling is easy:

  • You can call us at 519-220-0101
  • You can contact us by e-mail at sales@ironpromotions.com
  • You can contact us using the easy-to-use Job Quote Form, and one of our friendly Customer Service Reps will work with you from there!  You're in good hands.

Yes. Once we have assembled the details of your order, we will e-mail you to confirm details, including:

  • Pricing
  • Quantities & Sizing
  • Print/Embroidery Specifications
  • Mock-ups of your artwork so you can see exactly what your order is going to look like BEFORE it’s printed or embroidered.

When your order is ready, we will notify you and shipping arrangements will be confirmed at that time.

  • PayPal (sent to buy@ironpromotions.com)
  • E-mail Money Transfer (sent to sales@ironpromotions.com)
  • Visa or MasterCard
  • Debit or Cash (In Person

We require a 50% deposit before initiating your order. The balance is due before we ship your order.

Normal turnaround is 7 to 10 business days from the time we receive your confirmed order, your approved artwork, and deposit payment. 

We generally recommend that you allow yourself at least 2 weeks (plus shipping time) from when you actually need your order in-hand.

We always do everything we can to work with our customers to meet any deadline they have.  Please be sure to indicate your preferred delivery date on our Job Quote Form when you contact us, to help us expedite your order.

We will give you a planned completion / shipping date at the time you place your order.

All the time! Get in touch with us, and we'll do our best to work with you. Depending on the time of year and availability of time on the schedule, rush charges may apply, but we try to avoid this whenever possible. Please contact one of our friendly Customer Service Reps as soon as possible to discuss further, either by calling our toll-free number at the top of this page, or by submitting a request using our Job Quote Form.

It will help immensely if you can get us your artwork as soon as possible. You can attach your artwork to the Inquiry Form, or you can simply e-mail it to us directly at sales@ironpromotions.com

No. All of the "included" and any "not included" charges are clearly explained in the quote you will receive.

The price quoted includes:

  • The Garment
  • Basic Amount of Artwork Time
  • Screen Burning and Press Set-ups (for Print Quotes)
  • Printing or Embroidery Charges

Generally, the only things not included in the quoted price are: Taxes and any shipping charges that may be applicable.

Here are the things that might incur additional charges:

  • Surcharges for Oversize Garments (as noted on the Price Quote).
  • If your artwork is complicated and is something that we anticipate will incur additional artwork charges, we will notify (and quote) you before proceeding with your order. (See Artwork FAQ's) 
  • If we are required to mix very exact ink colours (see Pantone Matching) or if you ask us to change the ink colour several times (see Ink Changes), there is a small charge for each time we are required to do so. 
  • For Embroidery, the charge to set your logo up for embroidery will be quoted separately, once we have had a chance to view your logo. (See Embroidery Set Up Charges)

There are many ways to reduce your per unit price, including:

For Printing:

  • Reducing the number of print locations
  • Reducing the number of colours you want to print in each location.
  • Printing onto a light coloured or white garment rather than a darker coloured garment.
  • Printing onto a lower quality / less expensive garment.
  • Increasing the number of garments you print (spreads set-up charges over more units).

For Embroidery:

  • Reducing the number of embroidery locations.
  • Reducing the size of your design (which reduces the number of stitches in your design).
  • Embroidering ONLY text (ie, no graphics) with a "stock" font (reduces Set Up Charge)
  • Choosing a light coloured or white garment rather than a darker coloured garment.
  • Choosing a lower quality / less expensive garment.
  • Increasing the number of garments you print (spreads set-up charges over more units).
  • See also "What Affects My Price" for Screen Printing or Embroidery.

We believe that we offer all of our customers very fair pricing. However, a large percentage of our clientele are Non-Profit Groups, and we do have a soft spot for trying to help them out whenever we can.

Bottom line? Give us your pitch, and we'll see what we can do for you. Be sure to explain your particular situation in the "Comments" section of the Job Quote Form.

Yes and No. We know that our prices are fair and we know that our customers get full value for the price charged. We also know that many of our competitors do not offer nearly the same level of Service and Quality that you receive at Iron Promotions.

However, we are aware that some of our worthy competitors out there are willing to do anything to get your business. If it’s a competitor that we respect, we’ll do what we can to make this an easy decision for you. Give us a call and one of our friendly Customer Service Reps will let you know what we can do. If you can send us a copy of a written quote from one of our competitors, we will ensure that we are comparing "apples to apples" and will do our best to match it.

(On the other hand, if it’s some guy working out of his garage that’s offering you some "sweet pricing", you’re on your own!)

Permit fees vary depending on the city the sign is being installed in, how many businesses are advertising on the sign and if you're a non-profit/minor sports group.

Fees in the Tri-Cities range anywhere from $55 to $100 a month

Again this can vary by municipality, however most allow any business to have a sign for up to 6 months in one year.

Local ByLaws are very strict about sign placement in relation to the following:

  • other mobile signs
  • sidewalks/streets
  • intersections

We will always contact the local ByLaw department prior to erecting a sign to ensure you can have one for that location

The property owner may request additional sign spaces from the City but will be dependent on the property meeting the rules for distance in between signs.

All of our rental signs are Black in colour and are 6' x 8 in size.

We offer white or yellow letters on our signs.

*Note: Letter colour choices are dependent on current stock levels*

Yes!  We do offer discounts on sign rentals for 6 months when setup on pre-authorized credit card payments.  Contact us today to find out more!

Yes!  Contact us today to get package prices on buying your own mobile sign!

Yes. We stand behind the work that we do. If your order is wrong due to an error on our end (very rare!), let us know. We will always do whatever we can to help you resolve the problem as quickly and as effectively as possible.

If your order is wrong due to an oversight or mistake on your end (eg, you requested the wrong product or you didn’t proof the images we sent to you) we, of course can’t accept responsibility for the error. But we're reasonable people and we’ll still try to help get you out of a bad situation, even if we're not able to offer an outright credit or refund.

If you'd like to cancel your order, you are responsible for whatever work or inventory we've put into your job up to that point. You are also responsible for a 5% cancellation fee, which is five percent of your total order.

We've Been Doing this Since 1992! Check out the About Us page!

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